Terms of Service

These Terms of Service (“Terms”) govern access to and use of websites, demos, and the InsperiaOS cloud platform operated by InsperiaOS (“Insperia”, “we”, “us”). By accessing our sites or using InsperiaOS, you agree to these Terms. If you use the platform on behalf of an organization, you represent that you are authorized to bind that organization.

InsperiaOS is a multi-tenant business platform that may include, depending on your plan and configuration:

• CRM: leads, customers, companies, pipeline, activities, tags, and sales reporting
• AI features: lead scoring, recommendations/predictions, and related insights
• HR & workforce: employee profiles, attendance, leave, payroll-related fields, holidays
• Tasks & meetings collaboration tools
• Document storage and categorization (HR/CRM files)
• Workflow automation (triggers, steps, runs, logs)
• Notifications, audit/activity logs, and role-based dashboards (Admin, Manager, HR, Employee)

Features may change as we improve the product. Beta or experimental features may be offered “as is” and may be modified or withdrawn.

• You must provide accurate registration information and keep credentials confidential.
• Access is role-based. Organization admins are responsible for inviting users and assigning permissions across modules (AUTH, HR, CRM, TASK, WORKFLOW, AI, DOCUMENTS, BILLING, REPORTING).
• You are responsible for activity under your accounts, including API/session use from your devices and networks.
• We may suspend access for security incidents, unpaid fees, or material Terms violations.

“Customer Data” means data submitted to InsperiaOS by or for your organization (including CRM leads, employee records, documents, and workflow content). You retain ownership of Customer Data. You grant Insperia a limited license to host, process, transmit, and display Customer Data solely to provide and secure the service.

You represent that you have all rights and notices required to upload and process Customer Data, including employee and prospect personal data, and that your use complies with applicable employment, privacy, and marketing laws.

You agree not to:

• Use the service for unlawful, harmful, or fraudulent purposes
• Attempt to bypass authentication, tenancy isolation, or RBAC controls
• Upload malware or interfere with platform integrity/availability
• Scrape, reverse engineer, or resell the service except as expressly allowed
• Use AI/CRM features to spam, harass, or unlawfully contact individuals
• Store regulated data in violation of law or your industry requirements without a written agreement covering those controls

AI lead scoring and related outputs are assistive tools only. They may be incomplete or inaccurate and must not be the sole basis for employment, credit, or other significant automated decisions unless you independently ensure legal compliance. You remain responsible for human review and final business decisions.

InsperiaOS software, UI, documentation, trademarks, and related IP belong to InsperiaOS or its licensors. Except for the limited right to use the service under your subscription, no rights are granted. Feedback you provide may be used to improve our products without obligation to you.

Paid plans, free trials, and professional services (implementation, custom chatbot/CRM development) are governed by the order form, proposal, or invoice you accept. Fees are due as stated there. Unless otherwise agreed, subscriptions renew for successive terms and may be cancelled per the commercial agreement. Taxes are extra where applicable.

Consulting, custom software, chatbot builds, and related InsperiaOS services may have separate statements of work. Marketing site content is informational and does not create a binding commitment unless confirmed in a signed proposal or order.

Each party must protect the other’s confidential information with reasonable care and use it only for performing under these Terms or a related agreement. NDAs may be signed for projects upon request.

Personal data handling is described in our Privacy Policy. That Policy forms part of your understanding of how InsperiaOS CRM processes information.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI OUTPUTS WILL MEET YOUR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSPERIA TECHNOLOGY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/DATA. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS PAID BY YOU TO INSPERIA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR INR 10,000 if you have not paid fees), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

You will defend and indemnify Insperia against claims arising from your Customer Data, your misuse of InsperiaOS, or your violation of these Terms or applicable law.

Either party may terminate according to the commercial agreement. We may suspend or terminate for material breach, non-payment, legal risk, or security concerns. Upon termination, your right to access the service ends; we may delete Customer Data after a reasonable retention/export window unless law requires longer retention.

These Terms are governed by the laws of India. Courts in Ahmedabad, Gujarat shall have exclusive jurisdiction, without prejudice to any mandatory consumer protections that may apply.

We may update these Terms by posting a revised version with an updated date. Continued use after changes become effective constitutes acceptance, except where a signed enterprise agreement states otherwise.

InsperiaOS — D-308, PNTC, Times Of India Press Rd, Satellite, Ahmedabad, Gujarat 380015. Email: contact@insperiatechnology.com / sales@insperiatechnology.com.