Privacy Policy

This Privacy Policy describes how InsperiaOS (“we”, “us”, “our”) collects and processes personal data when you use our websites, consultation forms, and the InsperiaOS platform — our cloud CRM and business operations software that includes CRM, HR, attendance, documents, workflows, AI lead scoring, analytics, and related modules.

Controller: InsperiaOS, D-308, PNTC, Times Of India Press Rd, Satellite, Ahmedabad, Gujarat 380015, India. Contact: contact@insperiatechnology.com / sales@insperiatechnology.com.

This Policy applies to:

• Visitors to InsperiaOS and InsperiaOS marketing pages
• Prospects who submit inquiry or demo forms
• Customers and authorized users of InsperiaOS (Admin, Manager, HR, Employee portals)
• Data processed inside customer organizations (multi-tenant CRM/HR workspaces)

Where a customer organization uses InsperiaOS to process their own employee or customer data, that organization is typically the data controller for that workspace data, and Insperia Technology acts as a processor under the customer’s instructions and agreement.

Depending on how you interact with us, we may process:

• Account & authentication: name, email, phone, password hash, avatar, optional two-factor authentication flags, last login, session tokens, IP address, user-agent, and device information
• Organization structure: organization, branch, department, team, and designation details, billing plan metadata
• CRM data: leads and prospects (name, email, phone, company, source, stage, deal value), customers, CRM companies, lead activities (calls, emails, meetings, notes), tags, and pipeline status
• HR & workforce data: employee profiles (including employment details and compensation fields where enabled), attendance/check-in records, leave requests and balances, holidays, emergency contacts, education/experience/skills
• Documents: uploaded files and metadata (for example offer letters, salary slips, contracts, certificates, identity/NDA documents) stored via secure object storage URLs
• Tasks, meetings & collaboration: task assignments, comments, meeting details and participants
• Automation & AI: workflow definitions/runs/logs, AI/ML lead scoring and prediction outputs used to support sales operations
• Notifications & audit: in-app notifications, audit logs, activity and login history for security and accountability
• Website/analytics: basic usage and device data needed to operate and improve our sites and product (cookies/local storage where used for login session preference)

• Provide, secure, and operate InsperiaOS CRM and related modules
• Authenticate users and enforce role-based access (Employee, Manager, HR, Admin)
• Support sales/CRM pipelines, HR operations, attendance, documents, and automation
• Generate AI-assisted lead scores and operational insights inside the customer workspace
• Respond to demos, sales inquiries, and support requests
• Maintain audit trails, prevent fraud/abuse, and meet legal obligations
• Improve product reliability, performance, and user experience

We process personal data based on contract performance (providing the CRM service), legitimate interests (security, product improvement, B2B communications), consent (where required for marketing), and legal obligations.

InsperiaOS uses organization-level tenancy and RBAC permissions across modules such as AUTH, HR, CRM, TASK, WORKFLOW, AI, DOCUMENTS, BILLING, and REPORTING. Customers control which users can create, read, update, or delete records within their workspace.

We do not sell personal data. We may share data with infrastructure/service providers strictly needed to run the product (for example hosting, email delivery, object storage such as S3-compatible document storage, analytics, or payment processors), with advisors under confidentiality, or when required by law. Subprocessors act on our instructions and under appropriate safeguards.

InsperiaOS serves customers across India, USA, UK, Canada, Australia, and UAE. Data may be processed in locations where we or our processors operate. Where required, we use appropriate contractual and technical safeguards for cross-border transfers.

We retain account and workspace data for as long as the customer subscription/account remains active and as needed for backups, disputes, security, and legal compliance. Customers may request export or deletion of workspace data subject to the service agreement and applicable law. Marketing inquiry data is kept only as long as needed to respond and manage the business relationship.

We implement technical and organizational measures appropriate to the CRM/HR nature of the platform, including authentication controls, hashed passwords, session management, role-based permissions, encrypted transport (HTTPS), access logging/audit trails, and restricted administrative access. No method of transmission or storage is 100% secure; please use strong credentials and enable available security features.

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of personal data we control, and object to certain processing. Workspace end-users should first contact their organization administrator, who controls most CRM/HR records. You may also email contact@insperiatechnology.com.

InsperiaOS and InsperiaOS business services are intended for organizations and professionals. We do not knowingly collect personal data from children.

We may update this Policy to reflect product, legal, or operational changes. The “Last updated” date will change when we publish revisions. Material changes may be communicated through the product or website.

Privacy questions: contact@insperiatechnology.com. For sales or demos related to InsperiaOS CRM: sales@insperiatechnology.com.